Privacy Policy

I. Information we gather

When you order from Trocador, we collect what you give us directly — your name, email, shipping and billing address, and payment details at checkout. We also gather a handful of technical details automatically, such as your approximate location, browser type, and the pages you visit, through cookies and similar tools.

II. How we use it

• Pack, ship, and track the units you order.
• Send order confirmations, shipping updates, and replies to your questions.
• Improve our product pages and customer support.
• Detect fraud and keep our checkout secure.

III. Who we share it with

We never sell your personal information. We only pass details to the partners who help us run the shop — payment processors, shipping carriers, and the analytics tools that help us understand which pages are useful — and only as much as each of them needs to perform their role.

IV. Cookies

Cookies help us remember what's in your cart, keep you signed in, and understand which pages need attention. You may disable cookies in your browser settings, though parts of checkout may stop functioning properly.

V. Keeping it safe

All checkout traffic is encrypted with SSL, and card details are handled by PCI-compliant payment partners — we never see or store full card numbers on our own servers.

VI. Your choices

You may ask us to see, correct, or delete the personal information we hold about you at any time. You may also opt out of marketing emails using the unsubscribe link found at the bottom of any message we send.

VII. Contact us

Questions about this policy may be directed to our team:

Trocador
15 көчөсү А. Алтымышева, 720007, Бишкек
Email: support@trocador.lv